How to order

1. Select Product

Click “shop” middle section of the website. Select the product you are interested in by clicking the photo for a complete description and close-up images.

 

2. Add to cart

Choose your desired size and quantity, then click ADD TO CART to purchase. Shortly you will be redirected to checkout page, and you can choose to CONTINUE SHOPPING or PROCEED TO ORDER.

 

3. Review Your Bag

Click on the SHOPPING BAG icon on the upper-right section of the website to review your items.

 

4. Check Out

If you decide to finalise your order, click PROCEED TO ORDER. 

Account Information

You can modify your account details and review your order history in                        section in the right top of our website.

Shipping Time

Please note our working days are from Monday - Friday. The post office is open from Monday - Friday (excluding Public Holiday). As we strive to offer the best and fast service, all orders will be shipped one working day after payment has been made.

Refund & Return

Kindly be informed that we do not offer refunds, however you may exchange it with any of our available items that hold the same price.

We offer a 7-day money-back guarantee (from received date) for defective products. Email your intent for a product return to yeoja.idn@gmail.com. Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 10 – 15 working days.

To return your products, please send the whole product(s) back with its original packaging to:
Yeo-Ja Store, Asem II No. 3-5, South Jakarta.

Privacy

We are committed to protecting your privacy. We do not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware of our policy on collecting, using and disclosing any information.

Use of Information

You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:

  • To deliver the products that you purchase from our website.

  • To inform and update you on the delivery of the product and for customer support purposes

  • To provide you with relevant product information

  • To process your orders and to provide you with the services and information offered through our website and which you may request;

  • To allow us to administer your registered account with us

  • To conform to legal requirements or comply with legal process

  • To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed

Changes to the Privacy Policy

We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

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YEO-JA, 2019